Privacy Policy

Introduction

Tropical Roots PR ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tropicalrootspr.com and use our services.

Please read this Privacy Policy carefully. By using our website, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

Information We Collect

Personal Information

When you contact us through our website, we may collect the following personal information:

• Name
• Email address
• Phone number
• Postal address (if provided)
• Service inquiries or messages

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referral source (how you arrived at our website)
• Geographic location (city/region level only)

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Respond to your inquiries, schedule appointments, and provide the services you request
• To Communicate: Send you service updates, appointment reminders, and respond to your questions
• To Improve Our Website: Analyze how visitors use our website to improve functionality and user experience
• To Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests
• To Protect Our Business: Prevent fraud, abuse, and unauthorized access to our systems

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Measure the effectiveness of our marketing
• Improve website performance and functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. For more information, see our Cookie Policy.

Third-Party Services

We use the following third-party services that may collect information about you:

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect information such as how often users visit our website, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.

Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

Supabase

We use Supabase to securely store and manage lead information submitted through our contact forms. Supabase is a trusted database service that follows industry-standard security practices. For more information, see the Supabase Privacy Policy.

Email Service Providers

We may use email service providers (such as SendGrid or Resend) to send you service-related emails and notifications. These providers have access to your email address solely for the purpose of sending emails on our behalf.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure database storage with access controls
• Regular security assessments and updates
• Limited employee access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Opt out of receiving marketing communications from us
• Portability: Request a copy of your data in a machine-readable format (where applicable)
• Restriction: Request restriction of processing of your personal information in certain circumstances

To exercise any of these rights, please contact us at contact@tropicalrootspr.com or +1 939 450 1925.

Children's Privacy

Our website and services are not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, contact us at contact@tropicalrootspr.com.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in the "Your Privacy Rights" section above.

Our legal basis for processing your personal information includes:

• Consent: You have given us permission to process your information
• Contractual Necessity: Processing is necessary to provide the services you requested
• Legal Obligation: We are required to process your information to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: